Engineer On-Site
Smart Hands Services
Smart Hands is Remote Hands with engineering judgment. Instead of scripted steps, our CDCE-certified engineers troubleshoot, adapt and resolve — reducing bridge-call time and change-window risk.
What's included
- Firmware and BIOS upgrades on servers, switches and storage
- Complex network reconfiguration and cutovers
- Diagnostic packet captures and log collection
- Vendor escalation on-site (Cisco TAC, Dell ProSupport, HPE)
- Change-window execution with rollback plans
FAQ
How is Smart Hands different from Remote Hands?+
Remote Hands executes explicit instructions. Smart Hands applies engineering expertise — we diagnose, adapt and complete the task without constant back-and-forth.
Need an engineer on-site today?
24/7 dispatch across Canada. 2-hour response in Metro Vancouver, same-day nationwide.
Other services
On-Site Support
Remote Hands & Eyes
Real-time, on-site eyes and hands at any Canadian data center — reporting, responding, resolving.
Install & Deploy
Rack & Stack / Installations
From empty cabinet to fully operational rack — engineered installs with audit-ready docs.
Cabling & Fiber
Structured Cabling & Dressing
Clean, labeled, documented cabling that scales and passes every audit.