Smart Hands Services
Smart Hands is Remote Hands with engineering judgment. Instead of scripted steps, our CDCE-certified engineers troubleshoot, adapt and resolve — reducing bridge-call time and change-window risk.
What's included
- Firmware and BIOS upgrades on servers, switches and storage
- Complex network reconfiguration and cutovers
- Diagnostic packet captures and log collection
- Vendor escalation on-site (Cisco TAC, Dell ProSupport, HPE)
- Change-window execution with rollback plans
FAQ
How is Smart Hands different from Remote Hands?+
Remote Hands executes explicit instructions. Smart Hands applies engineering expertise — we diagnose, adapt and complete the task without constant back-and-forth.
Need an engineer on-site today?
24/7 dispatch across Canada. 2-hour response in Metro Vancouver, same-day nationwide.
Other services
Remote Hands & Eyes
Real-time, on-site eyes and hands at any Canadian data center — reporting, responding, resolving.
Rack & Stack / Installations
From empty cabinet to fully operational rack — engineered installs with audit-ready docs.
Structured Cabling & Dressing
Clean, labeled, documented cabling that scales and passes every audit.
Smart Hands Services across Canada
We deliver smart hands services in every major Canadian data center market. Choose your city for local coverage, facilities and response times.