24/7 Emergency
24/7 Break-Fix & Troubleshooting
When production is down, minutes cost money. StackTrue dispatches a CDCE-certified engineer to your Canadian data center 24/7 — with a 2-hour response SLA in Metro Vancouver and rapid national dispatch.
What's included
- Emergency hardware swaps (PSU, DIMM, disk, NIC, optic)
- Network outage triage and cutover recovery
- Power event response and post-incident audits
- Coordination with facility, vendor and customer teams
- Written post-mortem within 24 hours
FAQ
What is your response time?+
Metro Vancouver: 2 hours for P1 emergencies. Other Canadian cities: confirmed at time of request, typically same-day.
Need an engineer on-site today?
24/7 dispatch across Canada. 2-hour response in Metro Vancouver, same-day nationwide.
Other services
On-Site Support
Remote Hands & Eyes
Real-time, on-site eyes and hands at any Canadian data center — reporting, responding, resolving.
Engineer On-Site
Smart Hands Services
Engineers who interpret, adapt and execute complex tasks with full understanding of your stack.
Install & Deploy
Rack & Stack / Installations
From empty cabinet to fully operational rack — engineered installs with audit-ready docs.